Listen everywhere. Connect authentically. Move faster.

In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social. Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.

Turn sentiment into opportunity


Engage with customers with Microsoft Social Listening

Microsoft Social Listening

Social insights can facilitate amazing customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. Harness the power of the social web in 19 languages, and track social sentiment natively in six. Whether integrated into your customer relationship management (CRM) solution or into a stand-alone one, we make it easy to make social part of everything you do.

Read more about Microsoft Social Listening


Personalize every interaction


Software for social insights

Insights by InsideView

Transform your customer relationship management (CRM) account information from static to dynamic with constant updates to three essential types of information—data, insights, and connections. Sellers and marketers from more than 19,000 business-to-business (B2B) companies trust Insights, powered by InsideView, to help them be relevant, sell smarter, and grow faster.

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Move faster as a team


Online social collaboration

Yammer integrated in Microsoft Dynamics CRM

Yammer is an enterprise social network used by more than 200,000 companies worldwide, and it now provides social context within Microsoft Dynamics CRM. Get connected to the right people, share information across teams, and organize around customers and opportunities, so you can get farther—faster.

Take a guided tour of Yammer in Microsoft Dynamics CRM

Engage on your customers' terms


Social for customer service

Social customer service

Deliver amazing customer service on social channels. Listen and analyze interactions at scale. Create cases based on social interactions, and use social data, like sentiment, to trigger workflow and handling.

Learn more about customer service